FAQs

There are a couple technological requirements we suggest to ensure you have a seamless experience. Make sure you are using a device with a webcam, microphone and strong internet connection, such as a laptop, mobile phone or tablet.

For the optimal experience, use the Google Chrome web browser on your laptop or desktop computer. If using a mobile device or tablet, download the Healow mobile app in the Apple or Google Play app store.

• You will receive an email before your appointment to complete the required check-in steps. You must check-in in advance of your visit.
• Click “Start My Check-In” from your check-in email reminder. You will be guided through a technology check, consent form collection, insurance confirmation, and payment of your copay.
• After completing the check-in process you are ready for your visit! If your visit is starting soon you will be able to go directly into a virtual waiting room. Otherwise, you will receive another email with the link to join your virtual visit.
• Click “Start My Virtual Visit” ten minutes before you are scheduled to meet with your provider. You will see a virtual waiting room.
• Once your provider is available, you will hear an alert noise and the “Join Visit” button will become active for you to click on and connect with your provider.
• Within moments, your provider will be visible to you on the screen and you may begin your virtual visit.
• Once finished, both you and your provider will end the virtual visit. Any next steps of care that you and your provider discussed will be inputted securely into your medical record and will be carried out, per your provider’s instructions.
• You will be prompted to fill out a survey about your experience.

Most commercial insurance plans cover virtual visits just as they would an in-office visit with your doctor, speak with your insurer to confirm. In advance of the visit, you will receive an email to check-in through a secure online platform. As with any office visit, we will collect the normal copay amount during the check-in process. After your virtual visit we will submit a claim to your insurance carrier for full payment. If the service is not covered by your insurance, we will work with you to set up an affordable payment plan.