DR. G Medical SolutionsDR. G Medical SolutionsDR. G Medical Solutions



Frequently Asked Questions

Virtual visits are appropriate for a variety of care needs, including urgent care, routine follow-up visits, chronic disease management, medication management, reviewing test or lab results, and lifestyle coaching. Common illnesses including sinus problems, respiratory infections, allergies, cold and flu symptoms, and many other non-emergency illnesses can be treated virtually. Contact your doctor to understand how virtual visits will work best for you.

There are a couple technological requirements we suggest to ensure you have a seamless experience. Make sure you are using a device with a webcam, microphone and strong internet connection, such as a laptop, mobile phone or tablet.

For the optimal experience, use the Google Chrome web browser on your laptop or desktop computer. If using a mobile device or tablet, download the Healow mobile app in the Apple or Google Play app store.


  • You will receive an email before your appointment to complete the required check-in steps. You must check-in in advance of your visit.
  • Click “Start My Check-In” from your check-in email reminder. You will be guided through a technology check, consent form collection, insurance confirmation, and payment of your copay.
  • After completing the check-in process you are ready for your visit! If your visit is starting soon you will be able to go directly into a virtual waiting room. Otherwise, you will receive another email with the link to join your virtual visit.
  • Click “Start My Virtual Visit” ten minutes before you are scheduled to meet with your provider. You will see a virtual waiting room.
  • Once your provider is available, you will hear an alert noise and the “Join Visit” button will become active for you to click on and connect with your provider.
  • Within moments, your provider will be visible to you on the screen and you may begin your virtual visit.
  • Once finished, both you and your provider will end the virtual visit. Any next steps of care that you and your provider discussed will be inputted securely into your medical record and will be carried out, per your provider’s instructions.
  • You will be prompted to fill out a survey about your experience.

Most commercial insurance plans cover virtual visits just as they would an in-office visit with your doctor, speak with your insurer to confirm. In advance of the visit, you will receive an email to check-in through a secure online platform. As with any office visit, we will collect the normal copay amount during the check-in process. After your virtual visit we will submit a claim to your insurance carrier for full payment. If the service is not covered by your insurance, we will work with you to set up an affordable payment plan.

Chronic Care Management

Chronic care management is beneficial for patients in terms of ongoing health and wellness support, increased access to appropriate medical resources, enhanced communication with members of their care team, reduction in emergency room visits and hospitalization or readmissions, and increased engagement in their own healthcare.

Suboxone Treatment Program

Suboxone is a medication that is often used in medication-assisted treatment for opioid use disorder. It helps people stop using opioids by managing withdrawal symptoms and reducing cravings. If you or someone you know struggles with opioid addiction and wishes to find a solution, you may be interested in learning about how Suboxone can help with your recovery.

Hormone Therapy and Weight Loss

With aging and weight gain, both men and women can develop an imbalance in hormone production. While it most commonly occurs in your 40s and 50s, a hormonal imbalance can develop earlier.Symptoms may appear subtle at first, and you may blame it on stress or aging, but before you know it, you can find yourself feeling tired, out of sorts and gaining more weight. Our experts explain how a hormonal imbalance can impact weight gain, and how hormone replacement therapy can help you lose weight and restore your vitality.